Return & Refund Policy


Last Updated: January 2026

At Swasthaura, customer satisfaction is our priority. This Return and Refund Policy explains the conditions under which products purchased from our website (kitchen products and kitchen appliances) can be returned, replaced, or refunded.

By placing an order on Swasthaura, you agree to this policy.

1. Return Eligibility

A product is eligible for return if:

  • The return request is raised within 7 days of delivery.

  • The product is unused, undamaged, and in original condition.

  • The product is returned with original packaging, tags, manuals, and accessories.

  • Proof of purchase (order ID / invoice) is provided.

❌ Products showing signs of use, damage, or tampering will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or installed kitchen appliances

  • Products damaged due to misuse, negligence, or improper handling

  • Items purchased during clearance or special sale (unless damaged on delivery)

  • Hygiene-sensitive items once opened (if applicable)

3. Damaged or Wrong Product Received

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect (different from what you ordered)

Please contact us within 48 hours of delivery with clear images or videos of the product and packaging. After verification, we will arrange a replacement or refund as applicable.

4. Return Process

To initiate a return:

  1. Contact our support team via email with your order ID and reason for return.

  2. Our team will review and approve the request.

  3. Once approved, return instructions will be shared.

Return shipping:

  • In case of defective or wrong products, return shipping may be borne by Swasthaura.

  • For other reasons, return shipping costs may be borne by the customer.

5. Refund Policy

  • Refunds are initiated after the returned product passes quality inspection.

  • Refunds will be processed within 7–10 business days after approval.

  • Refunds will be credited to the original payment method used during purchase.

⚠️ Shipping charges (if any) are non-refundable, unless the return is due to our error.

6. Cancellation Policy

  • Orders can be cancelled only before dispatch.

  • Once the order is shipped, cancellation is not possible.

  • Refund for cancelled orders (before dispatch) will be processed within 5–7 business days.

7. Exchange Policy

  • Exchanges are subject to product availability.

  • If the requested replacement is unavailable, a refund will be issued.

8. Policy Abuse

Swasthaura reserves the right to refuse returns or refunds in cases of suspected fraud, misuse, or repeated abuse of the return policy.

9. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Updates will be posted on this page with a revised date.

10. Contact Us

For return, refund, or cancellation-related queries, please contact:

Email: support@swasthaura.com (replace with your official email)
Website: Swasthaura

Thank you for shopping with Swasthaura. We appreciate your trust.